Refund & Cancellation Policy

Cancel at least 24 hours before the lesson starts and the recorded lesson credit returns to your wallet. Cancel with less than 24 hours' notice or miss the lesson and the credit is normally forfeited. If the instructor cancels or waives a late-cancellation or no-show charge, the recorded credit returns to your wallet.

For an eligible purchase refund, you may choose Driving Hub wallet credit or a refund to your original payment method. Unused credit already in your wallet is not added again. A refund to the original payment method reserves or removes the matching unused credit so you cannot keep both the credit and the refund. Stripe processes the refund; settlement times depend on Stripe and your financial institution.

Completed lessons, non-waived late cancellations and learner no-shows with forfeited credit reduce the refundable value. Restored lesson credit is not counted as used. For discounted packages, used lessons are valued at the instructor's normal full hourly rate before the remaining cash refund is calculated. Refunds cannot exceed the amount actually paid, after previous refunds, or the purchase's remaining refundable value.

Future lessons funded by the purchase may need to be resolved first. Requests involving an open issue, incomplete financial records, or an instructor payout that is processing or already transferred may require support review. Instructor payouts are not automatically reversed. Driving Hub absorbs Stripe processing fees for eligible refunds.